{"id":865,"date":"2023-02-21T16:55:06","date_gmt":"2023-02-21T16:55:06","guid":{"rendered":"https:\/\/dubuc.deniscarriere.com\/faq\/"},"modified":"2025-09-10T15:56:10","modified_gmt":"2025-09-10T15:56:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/dubucopticiens.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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At Dubuc, we answer your questions.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently asked questions by our customers;<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Where is Dubuc Opticiens located?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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The boutique is located at 256 Chemin Bord-du-Lac-Lakeshore in Pointe-Claire in the West Island part of Montr\u00e9al. The green building is just west of Cartier Avenue, on the South side, across from a city park. A private free parking is available for customers at the back of the building.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What are the store hours?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Business hours are Monday to Friday, between noon and 8pm. The store is closed on weekends. For better service, we recommend you call us to make an appointment prior to your visit.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Should I book an appointment?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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An appointment is necessary for an eye test with the optometrist. For better service, un appointment is recommended for trying and choosing glasses, edging and mounting lenses, or repairing glasses.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do you offer eye test appointments?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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An optometrist is usually on site on Mondays and Thursdays. Eye test consultations are available by appointment only. It is possible to book an eye test appointment for adults or children over 5 years old. For younger children, we recommend obtaining a referral for pediatric ophthalmology.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Can I bring my own prescription?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We can fill any valid prescription from an optometrist or ophthalmologist, issued in Qu\u00e9bec or anywhere else, for adults as well as for children.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Is it possible to make a copy of an existing pair of glasses?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We can read the prescription in any pair of glasses and make an exact duplicate without performing a new eye test.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How long does it take to make a pair of glasses?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Depending on the prescription and the type of lenses needed, glasses can be ready inside of a few days for a simple prescription or approximately one week to 10 days for more complicated ones.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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I have a new prescription. Can I use my own frames again?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We can reuse a frame that would be in good shape, regardless of whether it was purchased in our boutique or elsewhere. We take measurements, order the new lenses while you keep using your glasses. When the lenses are ready, our on-site lab allows us to cut and mount lenses in your frames while you wait, usually within one hour.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What warranties do you offer?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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All adult and children frames are guaranteed for 2 years against breakage under normal conditions of use. Anti-scratch and anti-reflective treatments are guaranteed for 2 years against manufacturing defects. Babies and children\u2019s eyeglasses lenses are not guaranteed against scratches.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do you have a large selection of children\u2019s frames?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We have a very large selection of frames for babies, children, and teens. We regroup over 250 frames from many different collections on one floor dedicated to kids.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Are glasses paid for by the government?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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The Qu\u00e9bec government\u2019s financial assistance program See Better to Succeed offers a reimbursement of $250 following the purchase of eyeglasses or contact lenses for any child under the age of 18. A cheque is sent directly to the parent of an eligible minor child every 2 years, if glasses are still needed. We can help by filling the RAMQ online application form on your behalf. It is also possible to submit a claim for the extra amount not covered by this program to a private insurance plan.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do you fit contact lenses?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We have been fitting all kinds of contact lenses for the past 45 years.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Can I try contact lenses?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Prior to the purchase of contact lenses, a consultation and some measurements are scheduled. This meeting is followed by another appointment to try the sample lenses. A third appointment is needed for verification purposes.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Take the time to come see us!
For a better in-store customer experience, we suggest that you make an appointment by calling 514 695-4126.
<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

At Dubuc, we answer your questions. Frequently asked questions by our customers; Where is Dubuc Opticiens located? The boutique is located at 256 Chemin Bord-du-Lac-Lakeshore in Pointe-Claire in the West Island part of Montr\u00e9al. The green building is just west of Cartier Avenue, on the South side, across from a city park. A private free […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-865","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomers frequently asked questions (FAQ) Dubuc Opticiens<\/title>\n<meta name=\"description\" content=\"Customers frequently asked questions about Dubuc Opticiens located in the Village of Pointe-Claire in the West-Island of Montreal\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dubucopticiens.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customers frequently asked questions (FAQ) Dubuc Opticiens\" \/>\n<meta property=\"og:description\" content=\"Customers frequently asked questions about Dubuc Opticiens located in the Village of Pointe-Claire in the West-Island of Montreal\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dubucopticiens.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Dubuc Opticiens\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-10T15:56:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dubucopticiens.com\/wp-content\/uploads\/2023\/03\/Dubuc-Opticiens-FAQ.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dubucopticiens.com\/en\/faq\/\",\"url\":\"https:\/\/dubucopticiens.com\/en\/faq\/\",\"name\":\"Customers frequently asked questions (FAQ) Dubuc Opticiens\",\"isPartOf\":{\"@id\":\"https:\/\/dubucopticiens.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/dubucopticiens.com\/en\/faq\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/dubucopticiens.com\/en\/faq\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/dubucopticiens.com\/wp-content\/uploads\/2023\/03\/Dubuc-Opticiens-FAQ.jpg\",\"datePublished\":\"2023-02-21T16:55:06+00:00\",\"dateModified\":\"2025-09-10T15:56:10+00:00\",\"description\":\"Customers frequently asked questions about Dubuc Opticiens located in the Village of Pointe-Claire in the West-Island of Montreal\",\"breadcrumb\":{\"@id\":\"https:\/\/dubucopticiens.com\/en\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/dubucopticiens.com\/en\/faq\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/dubucopticiens.com\/en\/faq\/#primaryimage\",\"url\":\"https:\/\/dubucopticiens.com\/wp-content\/uploads\/2023\/03\/Dubuc-Opticiens-FAQ.jpg\",\"contentUrl\":\"https:\/\/dubucopticiens.com\/wp-content\/uploads\/2023\/03\/Dubuc-Opticiens-FAQ.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/dubucopticiens.com\/en\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/dubucopticiens.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/dubucopticiens.com\/#website\",\"url\":\"https:\/\/dubucopticiens.com\/\",\"name\":\"Dubuc Opticiens\",\"description\":\"Nous avons des lunettes pour vous ! 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